The payment of your order means that you accept the general sales conditions.
1) Legal notice
1a- Site editor and merchant : Spirits Attitude
. Simplified joint stock company with a capital of 30 000 euros
. Head office : 10, rue de Penthièvre 75008 Paris France
. Registered in the Paris Trade and Companies Register under number 802 394 965 00015
. Code APE 4791A
. VAT : FR 24 802 394 965
. Contact : service.client@rhumattitude.com or +33 1 75 51 46 19
1b- Hosting : Be Api
. Head office : 28 Rue Meslay 75003 Paris
. Phone : +33 1 76 41 07 91
2) Prevention
. Access to the website, as well as the purchase of all products and services offered by the website, is reserved exclusively for persons aged 18 years or over.
. Alcohol abuse is dangerous for your health, consume in moderation.
3) Definitions
Terms used in this document are defined as follows :
. Company: the Spirits Attitude company, owner of the Rhum Attitude brand
. Visitor: any person browsing the website www.rhumattitude.com
. Customer: any person who makes at least one purchase on the site www.rhumattitude.com
. Carrier: the company that transports the packages from the Company's warehouse to the Customer
. Site: the website www.rhumattitude.com
4) Preamble
. These General Conditions are concluded on the one hand by Spirits Attitude, a company with a capital of 1000 euros, whose registered office is at 10, rue de Penthièvre, 75008 Paris, registered in the Paris Trade and Companies Register under number 802 394 965, hereinafter referred to as the "Company", and on the other hand, by any individual or legal entity, hereinafter referred to as the "Client", wishing to take out a subscription and/or make a purchase via the website www.rhumattitude.com website, or by any person, hereinafter referred to as the "Visitor", browsing the www.rhumattitude.com website and the blog blog.rhumattitude.com, hereinafter referred to as the "Website".
. The purpose of these terms and conditions is to define the terms and conditions under which the Company makes its Site available to Visitors and Clients and offers and provides the services detailed below.
. They apply to any Visitor and/or Client of the site.
. The Company markets its offers concerning rum on the Site and under the Rhum Attitude brand, which it owns.
. The Rhum Attitude brand and the associated logo are registered with the INPI by the Company.
5) Acceptance of these General Conditions
. Any order of goods and services placed on the Site implies acceptance of these General Conditions. The Customer has the possibility to check the details of his order and to correct any errors. From the moment the Customer confirms his/her order by clicking on the order validation button, he/she is considered to have accepted by right and with full knowledge of the contents and conditions of the order in question and in particular the present General Conditions, the prices, volumes, characteristics, quantities and delivery times of the products ordered.
. The contract between the Client and the Company will be concluded at the time of validation of the payment and its conclusion will be confirmed by an electronic message.
. The Company reserves the right to modify, at any time and without prior notice, the present General Conditions in order to adapt them, in particular, to the evolution of the Site, to the evolution of commercial offers, to logistical and administrative processes, and to legislation.
6) Subscriptions, products and services offered by the site
6a- The Company offers its Customers two main commercial offers :
. a subscription to a box consisting of 4 bottles of rum of 5 cl each (offer called "Box of the Month"). This box is referred to as a "box" in the following.
. the purchase of items from the "Cave" online shop.
6b- Specific characteristics of the "Box of the Month" subscription :
. The subscription is taken out at the Customer's choice for a number of months defined at the outset, or for an unlimited period by ticking the "monthly direct debit" option (until the Customer cancels the subscription).
. The Customer receives one box per month for the duration of the subscription.
. If the subscription is taken out for a defined number of boxes, i.e. without the "monthly direct debit" option, the Customer pays for all the boxes as soon as he takes out the subscription.
. If the subscription is taken out with the "monthly direct debit" option, the Customer is debited as soon as he takes out his subscription for the first box, then at the earliest on the 1st of each month.
. The Customer always has the possibility, once the payment of his order has been made, free of charge and when he wishes to do so, to modify his subscription (delivery method, delivery address, billing address, cancellation if the "monthly debit" option is active, or subscription to the "monthly debit" option if he wishes to continue his subscription beyond the number of months defined at the start...). This modification cannot concern the first box (or bottle) ordered and paid for, and takes effect from the month following the date of the modification.
. In the event of a change to the "monthly direct debit" option, the customer will only be debited for the boxes for which payment has not yet been made. For example, if the Customer has taken out a subscription for 3 months, and has therefore paid for the first 3 boxes when taking out the subscription, and decides to switch to the "monthly direct debit" option from the second box onwards, the Customer will only be debited from the fourth box of his subscription. The Customer's subscription then takes on the characteristics of a subscription taken out with the "monthly direct debit" option described in these general conditions.
. The subscription includes access to content designed by the Company, possibly in association with rum experts and/or distilleries and/or the Company's commercial partners.
. The rums that make up each of the boxes are chosen by the Company, in association with rum experts and/or distilleries and/or commercial companies partnered with the Company, in order to offer the Client a rich and varied experience over time.
. The rums contained in the first box that the Client will receive are those indicated on the web page presenting the offer on the Site, at the time the Client subscribes to the offer.
. However, the rums contained in the following boxes are not known to the Customer at the time of subscription. It is expressly agreed between the parties that the Customer subscribes to a discovery offer which means that he will only be aware of the product purchased as part of the subscription at the beginning of each month by consulting the presentation pages of the site which specify the contents of the box for the month in progress, or at the latest at the time of receipt of his package.
. Furthermore, the Company reserves the right to inform the Client of the composition of a future Box, either directly (by email for example) or indirectly, on the Site or on social networks for example.
6c- The Client, by accepting these General Conditions, is aware of the characteristics of these offers and accepts them.
7) Geographic areas covered
. The list of covered areas is kept up to date in the "delivery conditions" section of the site (www.rhumattitude.com/conditions-de-livraison/)
. Some localities (islands outside Corsica, mountainous areas....) may be invoiced after the order has been placed.
. In particular, a request for delivery to the "hub of the armies" will be subject to an additional 15 euros TTC + 3 euros TTC per kilogram beyond 5 kilograms.
. In case of refusal on the part of the Customer to pay this additional billing, a full refund to the Customer will be made and the order will be cancelled.
8) Ordering
. Any order is firm only when it has been confirmed by the Company by sending an e-mail to the Client.
. The Client agrees to be at least 18 years old at the time of the order
. The Client agrees to provide accurate information in the order. In particular, the customer must check the delivery address and telephone number before validating the order. In the event of an error once the order has been validated and paid for, the Customer must contact the Company's customer service as soon as possible - and at the latest before the order is prepared - in order to have the delivery address and/or telephone number changed. In the event that delivery is not possible due to an incorrect address and/or telephone number, the Company will charge the Customer for the return shipping costs of the package(s) returned by the carrier.
. The Company reserves the right to refuse any order for legitimate reasons, and in particular in the event that the quantities ordered, by means of one or more orders, are abnormally high.
. The mention "Only one copy authorized per customer" on a product sheet means that the Company will refuse any subsequent order of the same product for this customer. The Company then reserves the right to refuse other orders to the same address, or made with the same credit card, or under the same last name.
. The Company reserves the right to refuse any order for which the shipping costs, minus the shipping costs paid by the Customer, exceeds 15% of the price of the goods excluding VAT (sale at a loss).
9) Payment
9a- In the case of a subscription to the "Box of the Month" offer with the "monthly direct debit" option :
. The Customer pays for the first box on the day of subscription.
. For subsequent boxes, payment for a box scheduled for delivery in a given month is debited automatically and at the earliest on the 1st of that month.
. The Customer acknowledges that the subscription commits him/her to an automatic monthly payment defined at the time of subscription, until the subscription is terminated. The cancellation of a subscription in a given month takes effect from the following month.
. The Customer undertakes to update his bank details in the event of a change in them (typically in the case of a renewal of his bank card).
. In the case of a subscription to the "Box of the Month" offer taken out for a defined number of boxes, i.e. without the "monthly direct debit" option :
.. The Customer pays for all the boxes as soon as he takes out his subscription.
.. In the event of a change to the "monthly direct debit" option, the customer will only be debited for the boxes for which he has not yet paid. For example, if the Customer has taken out a subscription for 3 months, and has therefore paid for the first 3 boxes when taking out the subscription, and decides to switch to the "monthly direct debit" option from the second box onwards, the Customer will only be debited from the fourth box of his subscription. The Customer's subscription then takes on the characteristics of a subscription taken out with the "monthly direct debit" option described in these general conditions.
9b- Payment for the subscription is made solely by credit card.
9c- When purchasing one or more items from the rest of the online shop (and in particular the "Cellar"), the Customer must pay for all the items ordered.
9d- Payment for the purchase of one or more products on the online shop may be made by credit card or by bank transfer.
9e- The Company reserves the right to modify the available payment methods at any time.
9f- In the event of a payment incident or non-payment, the Company reserves the right to cancel or suspend any order and/or delivery.
9g- The Company reserves the right to suspend or cancel any order from a Client who has had a previous case of late or non-payment.
10) Prices (including delivery costs)
. All prices are quoted in Euros including VAT, unless the Customer has registered a delivery address in Switzerland or the United Kingdom, in which case the prices are quoted in Euros excluding VAT.
. If the delivery address is outside the European Union (notably in the United Kingdom), the import customs fees are the responsibility of the Customer and will be invoiced to the Customer at the time of delivery by the customs authorities of the country of delivery.
. All subscriptions or orders are payable exclusively in Euros.
. Subscriptions and products are invoiced at the rate in effect at the time of the order.
. The Company reserves the right to modify at any time the prices in force on the Site. The price change will be automatically applicable on the date of publication of the price change on the Site. These changes will not affect current orders or subscriptions, but only new orders or new subscriptions.
11) Livraison
. Le Client est livré par le prestataire qu’il choisi au moment de la souscription à un abonnement ou d’un achat sur la boutique en ligne.
. Dans le cas d’un abonnement “Box du Mois”, les frais de livraison sont inclus si le client choisi le transporteur Mondial Relay ou Colissimo Domicile pour une adresse de livraison en France métropolitaine (hors Corse) exclusivement. Dans tous les autres cas de figure, des frais de livraison s’appliquent et varient en fonction du transporteur sélectionné et du pays de livraison.
. Les frais de livraison ne sont inclus dans aucune autre offre proposée par la Société, exception faite d’offres commerciales dûment mentionnées au moment d’un achat sur la boutique en ligne “La Cave” (par exemple gratuité des frais de livraison pour toute commande de plus de 140 € TTC à destination de certains pays).
. Les frais de livraison sont à la charge du Client qui les règle en même temps que le (ou les) produit(s) dont il acquitte le paiement.
. Dans le cadre d’un abonnement, si le Client souhaite modifier son adresse de livraison, il doit modifier celle-ci dans la rubrique “Mon compte” du Client, au plus tard le dernier jour du mois précédent la date de la prochaine livraison prévue.
. La Société prendra à sa charge (retour et remboursement, échange ou dédommagement) les écarts significatifs entre un produit commandé et un produit reçu : casse, référence différente de celle commandée… Inversement les écarts mineurs (étui manquant ou abîmé, légère dégradation de l’étiquette ou du bouchon, packaging différent pour un contenu identique…) se sauraient justifier un remboursement complet ou un retour à la charge exclusive de la Société. Dans ces cas mineurs, une solution raisonnable et proportionnée sera offerte au Client.
. En cas de retour à l’expéditeur dans le cadre d’une rétractation, les frais de livraison du retour sont à la charge du Client.
. Dans le cadre d’une livraison en point relais, le Client dispose de 7 jours calendaires pour aller chercher son colis, à compter du lendemain de la mise à disposition du colis dans le point relais. Passé ce délais, si le colis est retourné à l’expéditeur, la Société facturera l’aller et le retour du colis au Client, sur la base du tarif appliqué pour le même transporteur par la Société pour une commande de moins de 140 euros.
. Les dates de livraison indiquées au moment de l’abonnement et dans la rubrique “Mon compte” du Client sont données à titre indicatif. De même la Société se réserve le droit de prendre un autre transporteur que celui mentionné dans la commande avec un niveau de prestations équivalentes, pour des raisons d’assurance, de disponibilité, ou encore de qualité du service (liste non exhaustive).
. La Société emploiera ses meilleurs efforts afin que le Client reçoive sa commande dans les délais communiqués par le transporteur. Il est expressément convenu que la Société n’est en aucun cas responsable des retards ou délais de livraison, pouvant dépendre du mode de livraison, des incidents volontaires ou involontaires.
. Il appartient au Client de signaler dans les 24 heures à la Société toute dégradation, vol, destruction ou perte du ou des colis relatifs à une commande passée sur le Site.
. Lors de la réception du ou des colis, si une signature est demandée au Client ou au tiers de confiance dûment mandaté par le Client (gardien, voisin etc.), le Client ou le tiers de confiance doit signaler précisément (indiquer les références précises des produits) toute dégradation (colis abîmé ou ouvert, bouteille cassée, produits endommagés etc.) ou produit manquant sur le bon de livraison présenté au Client ou au tiers de confiance par le transporteur, afin de permettre à la Société d’engager les recours auprès du transporteur et de dédommager le Client. De plus le client doit impérativement contacter la Société dans les 24 heures qui suivent la réception du colis.
. En cas d’avarie, le Client doit fournir à la Société, toujours dans les 24 heures qui suivent son constat, les éléments suivants : une photo claire de l’étiquette du colis, une photo claire des éléments endommagés, le cas échéant une photo montrant la partie du colis qui a subit un choc, ainsi que sa pièce d’identité recto/verso, et une attestation sur l’honneur datée, signée et envoyée par recommandé avec accusé de réception (A/R) au Transporteur indiquant le détail des éléments détériorés. En cas d’absence de ces documents, la Société se réserve le droit de ne pas remplacer ou rembourser les éléments endommagés.
. En cas de non réception d’un colis, le Client doit contacter la Société au plus tard dans les 48 heures qui suivent la notification de la livraison sur le site internet du Transporteur. Le Client doit fournir ensuite dans les 24 heures à la Société les éléments suivants : sa pièce d’identité recto/verso, une attestation sur l’honneur datée, signée et envoyée par recommandé avec accusé de réception (A/R) au transporteur indiquant l’absence de réception du colis, et, pour tout colis d’une valeur de plus de 50 euros TTC, une copie de sa plainte effectuée à la préfecture ou au commissariat. En cas d’absence de ces documents, la Société se réserve le droit de ne pas remplacer ou rembourser le colis manquant.
. La Société procèdera au renvoi d’un nouveau colis – dans la limite des stocks disponibles – ou au remboursement dès lors que le transporteur aura constaté l’avarie ou la perte du colis.
12) Compliance
. All goods and services may be represented photographically or iconically. The Company uses its best efforts to ensure that these representations are as faithful as possible to the goods and services themselves. However, due to the virtual nature of the presentation of these goods and services, the Client's perception may differ from the goods and services themselves. The Customer acknowledges and agrees that all photographic and iconic representations are for illustrative purposes only.
. It is expressly agreed that the Buyer shall become responsible for the products upon delivery, with delivery resulting in the transfer of risk to the Buyer.
. Unless otherwise provided by law, the Company's liability shall in no case exceed the value of the goods invoiced.
13) Right of withdrawal
. In accordance with the provisions of Articles L. 121-21 et seq. of the Consumer Code, you have a period of fourteen calendar days from receipt of the last product in your order to exercise your right of withdrawal without having to justify your reasons or pay penalties, with the exception of the cost of returning the product, which remains at your expense.
. The transport of the returned products is your responsibility. Any damage suffered by the products on this occasion being of a nature, as recalled below, to defeat the exercise of your right of withdrawal.
. To exercise your right of withdrawal, you must notify the Company of your decision to withdraw from your order in writing, by any means and in particular by simple email sent to service.client@rhumattitude.com.
. The Company provides you with a withdrawal form in two electronic formats that you can download here :
Withdrawalform in word format
Withdrawalform in pdf format
The use of this form remains at your discretion.
. Only items returned in a condition that allows them to be re-sold by the Company will be accepted. This implies that they must be returned in their original packaging or, failing that, in packaging that provides equivalent protection during their return transport. Consequently, items returned incomplete, damaged or soiled will not be accepted.
. Following your request for retraction, the Company, in accordance with the legal provisions, will proceed to reimburse you within 14 days following the notification of your request for retraction. In the absence of receipt of your product or proof of shipment of your product within this period, the Company reserves the right to postpone your refund until the day of receipt of your product.
. The Company will refund you using the same method of payment that you used to place your order. For example, if you paid for your order using a credit card, we will refund you by crediting your credit card.
14) Access to the site
. The Company reserves the right to make changes to the site at any time without notice.
. The Company declines all responsibility in the event of interruption or inaccessibility of the Site, the occurrence of computer malfunctions, or any damage resulting from fraudulent acts on the part of third parties (particularly by intrusion) from the Site.
15) Personal data
15a- When subscribing to a subscription and/or placing an order on the Site, the Client is asked to complete a form and one or more questionnaires. The Client undertakes to check all the information provided to the Company, its accuracy and conformity. The Company cannot be held responsible for the consequences of any input errors.
15b- The personal information that the Client or Visitor sends to the Company is used for the purpose of :
. to facilitate communication between the Company and the Client or Visitor
. to ensure the proper processing of orders, and in particular to deliver the products, carry out payment transactions and communicate with the Client about his/her orders. Thus, by indicating your email address, the Client may receive a confirmation of his/her order.
. to carry out statistical studies.
15c- The information collected may be transmitted to third parties linked to the Company by contract for the execution of subcontracted tasks necessary for the management of the account, orders and payments of the Client or Visitor.
15d- The Client or Visitor may at any time have access to the information concerning his contact details and modify them :
. either in the "My account" section
. or by writing to service.client@rhumattitude.com
. or by writing to the following postal address Spirits Attitude, 10 rue de Penthièvre, 75008 Paris.
15e- In accordance with article L.223-2 of the French Consumer Code, you have the possibility of registering on a list of opposition to telephone canvassing available on the website bloctel.gouv.fr
16) Intellectual property
. All elements of the Site are protected by copyright, trademarks or patents. In particular, the trademarks, logos, photographs and drawings appearing on the Site are the exclusive property of the Company or of third parties who have given us permission to publish them. Their disclosure shall not be construed as granting any license or right to use said trademarks and distinctive elements protected by copyright. They may not be used under penalty of infringement.
. Thus, none of the documents from the Website may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever without our express permission.
. However, you may download one copy of the materials onto a single computer for your personal, non-commercial use only, provided that you do not modify the information contained therein and that you keep intact all copyright and other proprietary notices. Modification of these documents or their use for any other purpose constitutes an infringement of the Company's intellectual property rights.
. If, in a personal capacity, you have a website or a Facebook page, a Twitter account or any other social network, and you wish to place a simple link directly to the home page of the Site, it is possible to do so without the express authorisation of the Company. In this case, it will not be an implicit affiliation agreement.
. On the other hand, any hypertext link to the Website using the framing or in-line linking technique is strictly prohibited.
. In any case, any link, even tacitly authorised, must be withdrawn on simple request from the Company.
. The Site may contain hypertext links to other sites on the Internet. Links to these other resources will cause you to leave the Site.
. The Company declines all responsibility for the content and access methods of third-party sites with a hypertext link to the Site.
17) Right of deletion
. The Company reserves the right to delete any comment published by a Visitor and/or a Client on the Site.
18) Customer service, contact
. For any information or general questions, the FAQ section (answers to frequently asked questions) is available on the Site.
. For any other question, and in particular for a question relating to your account or your order, the customer service is at your disposal at the following email address: service.client@rhumattitude.com. It is also possible to write to us by post at the following address Customer Service, Spirits Attitude, 10, rue de Penthièvre 75008 Paris.
19) Mediation
In accordance with article L. 612-1 of the French Consumer Code, in the event of a dispute, you may refer the matter to the following Consumer Mediator:
MCP Médiation, 12 square Desnouettes 75015 PARIS
You can do so by post or by clicking on the link http://mcpmediation.org.
20) Force majeure
20a- The Company shall not be liable for any delay in the performance or total or partial non-performance of its obligations under these General Terms and Conditions of Use and Sale, if this delay or non-performance is caused by an event constituting force majeure, in particular in the event of :
. disruption or total or partial strike of postal services and means of transport and/or communication
. flood, fire or any other accident causing the complete or partial destruction of the Company's stocks or supplies
. strike or lock-out without it being necessary to find out by whose fault the movement has arisen
. the occurrence of a natural disaster, a war, a pandemic episode
. any other external, unforeseeable and irresistible event within the meaning of Article 1148 of the Civil Code.
20b- The Company will make its best efforts to inform the Client as soon as possible of an event of force majeure and of the methods of processing the order during the period of the force majeure.
20c- In the event that the case of force majeure lasts beyond a period of one month, the Parties will be released from their obligations towards each other. Where applicable, the Company will reimburse the Client as soon as possible for orders that have been paid for but could not be delivered.
21) Jurisdiction and safeguard clause
. Any dispute relating to the interpretation and execution of these General Conditions is subject to French law.
. In the absence of amicable resolution, the dispute will be brought before the Commercial Court of Paris.
. In the event that one of the provisions of these General Conditions is declared null and void, inapplicable or without effect, it shall be deemed not to have been written, without affecting the validity of the other provisions or clauses, which shall retain their full force and scope. All cases of use not provided for in these General Conditions shall be decided by the Company.
