Order preparation

All our parcels are packed by logistics professionals: we call on Tremblaye, who store our products in one of their warehouses in Le Mans. Tremblaye is a family business on a human scale, specialized in logistics and well known in the Sarthe region.

Every day, Ludovic, Samantha and the entire logistics team securely pack dozens of parcels to prevent breakage and, in the case of gift boxes, damage.

They also do gift wrapping and print personalized cards with the little note you've written (they won't look, I promise...). These last two services are selectable when you place an order, and are free of charge (whatever the number of bottles to be wrapped).

Despite all the care we take in preparing our parcels, breakage very rarely occurs. If you are asked to sign a delivery note (whether at a relay point or at home), be sure to indicate any reservations so that we can take out insurance.

Then send us a photo of the broken parcel by e-mail (service.client@rhumattitude.com), and we'll do what's necessary to replace or refund the broken bottle(s) or sample(s) and damaged product(s) as quickly as possible.

Rather than a long speech, here are a few photos:

Please do not hesitate to contact us for further information contact@rhumattitude.com or 01 75 51 46 19