Secure payment

We want to :

- offer you a range of payment options

- guarantee 100% safety

- don't make you spend more: none of these solutions involves any additional costs for you.

You can choose between the following 2 types of payment

2 methods of payment are available to you at the bottom of the "order" page (the page directly following validation of the cart). Simply choose the method that suits you best, and click on the big orange button "3DS secure payment by credit card" or "Bank transfer".

Payment by credit card via our payment solution partner "Checkout".

- This payment method is preferable if you have a CB, VISA or Master Card.

- you can confidently enter your credit card number on our site, which will never be transmitted to us.

- depending on the amount and risk criteria managed by the payment system, the 3D secure anti-fraud feature is activated. In particular, 3D Secure helps identify stolen cards. Depending on your bank's level of security, you'll need to follow a specific procedure (e.g. a code sent by SMS, etc.).

- Checkout" deducts the transaction amount from your account and transfers it to us without giving us access to your bank details.

- Once payment has been made, we will send you a confirmation e-mail.

Payment by bank transfer

- this method of payment is preferable if you do not have a credit card

- by clicking on "Proceed to secure payment" you will be directed to the order summary, which will give you your bank details and the order number to be used as a payment reference.

- make a bank transfer as usual (via the Internet or by contacting your branch)

- your parcel will be dispatched as soon as the funds are received (delivery times will be delayed accordingly).

- if we do not see the amount credited to our account within a week, we will take the liberty of sending you a reminder by e-mail. If we still haven't heard from you within a week, we'll cancel the order to release the stock we've reserved for you until then.

Paypal payment is no longer available as of 22/1/2020, here are the reasons why

Until January 21, 2020, we offered payment via Paypal. We have reluctantly decided to deactivate the Paypal payment option on January 22, 2020. Here are the explanations.

The Paypal payment option reassures customers with its "dispute management" feature. For this reason, we chose to offer it, even though Paypal's commission is significantly higher than that of the simple CB solution.

It's worth noting that in almost 5 years of use on our site, this option has NEVER been activated by a single customer. In fact, we are very reactive, and in 100% of cases we find a solution to the problems encountered by our customers, whatever their chosen payment method. Here's a link to our Trustpilot customer reviews to convince you.

In early 2020, Paypal increased its commission by a factor of 2! We tried to negotiate, but to no avail. Maintaining this solution would force us to raise our rates or reduce certain elements of our offer, which is not an option.

We hope that all our customers will switch to other solutions that offer equally secure financial transactions.

We remain at your disposal for further information. Thank you for your understanding.

 

Please do not hesitate to contact us for further information.

service.client@rhumattitude.com or 01 75 51 46 19