Frequently Asked Questions / FAQ / Help

Getting to know us better

You can contact us at

- or by emailing us at or (both addresses arrive in the same mailbox)
- or by writing in the "chat" area at the bottom right of your screen
- or by calling us at +33 1 75 51 46 19
- or finally by writing to us at the following postal address Spirits Attitude, 10 rue de Penthièvre, 75008 Paris

The website and the trademark Rhum Attitude belong to the company Spirits Attitude SAS.

Spirits Attitude SAS is a simplified joint stock company with a capital of 30,000 euros. It is domiciled at 10, rue de Penthièvre, 75008 Paris and registered on 21/5/2014 under the following number: 802 394 965 R.C.S. Paris

Our store in Brussels is owned by Société Belge de Spiritueux, which is domiciled, as its name indicates, in Belgium.

5 rum and spirits enthusiasts are at your service: Olivier, Nico, Yoann, Florian and Florian (*)! Find their story by clicking on the link.

(*) it's not a mistake, the rum freaks who run our store in Brussels are both called Florian.

Rhum Attitude is aimed at both :

for novices

You can buy La Box du Mois to discover the world of rum.
You can also learn about the world of rum or whisky during one of our tasting workshops in Brussels.

You can also read all our explanations on rum accessible to the uninitiated, such as, for example, a summary on the steps of rum making.

Just starting out and want to buy samples or bottles directly? Follow our advice.


to experienced amateurs

4 new original and qualitative rums every month with a tasting booklet, that's what we propose you with our offer The Box of the Month, ideal to deepen your knowledge of rum.
You can also buy in our online store La Cave (more than 3000 references in stock). In this same rum cellar, most of the references are available in the form of 3 or 5 cl samples: the possibility to try a lot of high quality rums without losing any feathers!

Finally, browse through our varied blog and don't hesitate to leave comments at the bottom of the articles if you have any questions or remarks. Nico will be happy to answer!


to friends or acquaintances of rum lovers who wish to make a gift

A subscription to La Box du Mois is sure to please! If you prefer a good bottle, follow our guide.

For those who are really "sharp", don't hesitate to write to us at or on our "chat" (icon at the bottom right of the site) to ask us for advice. You will still have to give us some indications about the tastes of the person you want to give a gift to! The best is to give us the names of their favorite rums.

There are thousands of rum references. Faced with this immense choice, which reflects the richness of this universe, one may not know where to start if one is a novice.

We have therefore created an original offer, La Box du Mois, which allows everyone to deepen their knowledge of rum.

If, on the other hand, you would like one or more specific references, we invite you to visit our Cellar where a selection of more than 3,000 quality rums awaits you.
Nothing original, you may ask? Yes, it is! Almost all of these references are available as 3 or 5 cl samples. The opportunity to try a lot of different rums without breaking your piggy bank or having to move to store dozens of bottles! You can compose your order as you wish, with bottles, samples, or a little of both...

Finally, we offer "physical" tasting workshops in Brussels. It is first of all an opportunity for us to share our passion for rum with confirmed amateurs or with anyone who wishes to learn about this rich and sophisticated universe. It is also a way to establish and strengthen ties with you!

Our ambition: whatever your level of knowledge of rum and spirits, bring you quality advice, innovative services and bottles at the right price!

Promo codes, discount vouchers, first order or loyalty discounts

Because transparency of our offer is an imperative for us towards all our customers, we have from the beginning decided to give 100% of the advantages on our site, for everyone:

  • good prices
  • a free sample for any purchase in our cellar (whose value varies according to the amount of the basket) OR a free gift card valid for a next order (the cards are cumulative, and it is therefore a loyalty advantage) OR the gift package and the personalized word offered (this last OR becomes an AND if your basket exceeds 200 euros)
  • free delivery for France and Belgium from 140 € of products from our cellar
  • free delivery for a subscription to the monthly box, and a 5th rum free in June and December

As we already do the maximum on our site, we can't go any further. So don't look for any coupons or promo codes on the net.

So no regrets like "I missed the coupon, I got screwed". You simply can't miss out on the benefits!

Our samples

Sample is the English term for sample. We have decided to use both words to differentiate the two containers we offer on our site.

1) The "Sample Glass 3 cl" is used rather for rare, collector, expensive spirits... And this for 2 reasons:

While P.E.T. does not alter the taste of the contents, glass is a more luxurious material. The idea of putting a high-end spirit in plastic can be a deterrent, which we understand.

3 centiliters are enough to enjoy a spirit. Such a quantity even allows to come back twice or to share with a friend. However, a larger quantity would make the cost of the sample much higher, hence the choice of this volume for slightly (or very) expensive bottles.

2) The "5 cl sample" in P.E.T. is used rather for less expensive spirits, white rums, arranged... The quantity of 5 centiliters allows to come back several times. Moreover, the P.E.T. bottle is less expensive, and its lightness allows a cheaper transport, hence a lower price.


The price is always the same:

1) Sample Glass 3 cl : 3,40 euros TTC + the price of the bottle / the number of samples you can make with the bottle.

1) 5 cl sample: 2.90 euros incl. VAT + the price of the bottle / the number of samples you can make with the bottle. Note that for a rhum arrangé containing fruit, the number of samples produced is lower than indicated by the volume of the bottle, since the fruit is left in the bottle.

Not at all!

P.E.T. is a plastic material now widely used for spirits in many countries, particularly in the Nordic countries, which are at the forefront of environmental protection.

Some arguments for the ETP:

  • does not alter the taste of spirits (like glass, even after several years)
  • 100% recyclable
  • slight
  • does not break, so there is less risk of losing the precious liquid or getting injured
  • résiste aux températures élevées et à la pression
  • UV resistant, oxygen resistant etc.
  • certified food grade, it does not contain phthalates (not like PVC)

It is obviously a fundamental point for us to make sure that the rum indicated on the label is the one contained in the bottle...

Our service provider who carries out the bottling operation is Tremblaye. It is a company recognised for its reliability: this logistics company, which achieves more than 30 million euros in turnover per year, is affiliated with E-logik. Experienced in repackaging processes with the numerous boxes they produce every month for e-commerce companies, E-logik supports Tremblaye in the IT and logistics process of producing and shipping all the samples we offer as part of our "Box of the Month" offer and on our online shop La Cave.

In short, it is a question of trust. Our credibility is at stake, both ours and that of our logistics partner mentioned above.

We make all the samples for one bottle at once (and not as orders are placed). All the liquid contained in the bottle (very often 70 cl) is divided "equally" between each of the bottles (so in general 14 bottles).
A "semi-automatic" machine is used to do this. The entire contents of the bottle are poured into a tank, and then the bottles are placed manually, one by one, under a special "tap". We press a button to make the liquid flow, then press a second time to stop. Of course between each rum we rinse the tank and the tap.

So you can't be accurate to the millilitre. One millilitre is not much, but when the bottle is full, it shows because of the narrowness of the neck.
So you may have 1 or 2 millilitres more or less. This does not mean that the bottle has leaked, or that the rum has evaporated, but it is simply the result of a "craft" service and not an industrial one, which allows us to offer almost all our references in the form of samples.

Of course, if a quantity is missing that causes an understandable feeling of having been "wronged", then send us a photo of the bottle received and we will reimburse you the estimated missing portion. And if several centilitres are missing, we will of course send you a new bottle or compensate you.

Our offer La Box du Mois

No, and this is a feature of this offer that is particularly important to us: you can change or cancel your subscription whenever you want.

Changing your subscription is possible from the second box onwards and consists of changing the parameters you gave us when you subscribed: the delivery address, the billing address and your rum preferences.

These settings can be changed in the "My account" section under the heading "Box subscription". There is also a button for cancelling in the same place.

You can also cancel by sending an e-mail to

Such changes made in a given month will not take effect until the following month.

Yes, you can choose monthly direct debit and cancel immediately in your account or by contacting us.

Yes, you can buy the rums that make up our boxes in our online shop La Cave, while stocks last.

You can contact us by specifying the month in which you want to receive your next box (see "How can I contact you?").

Don't forget that you can always change your delivery address if you are travelling in France or in the European Union.

Yes, all subscribers receive the same box. The only exception is that in June and December, we add a "bonus" rum which may vary from one subscriber to another.

No, that's impossible! We keep a record of all the boxes sent.

If, despite all precautions, this happens (for example, the sample offered in December is identical to the one offered in June), do not hesitate to contact us: we will replace the duplicate rum(s) as soon as possible.

You can see the composition of the first box you receive when you subscribe: it is indeed indicated in the first slide of the "Box of the Month" offer by clicking on the "here" button. You can see for yourself that our offer is very competitive.

You can do the calculation yourself by taking the samples independently from our online shop and adding the presentation box and the delivery costs. You will see that the cost is higher if you put together your own box, without even taking into account the fact that a booklet is included with the box.

This offer is particularly suitable for a gift:

We make a gift pack and invite you to leave a message which we print on a quality card and enclose with the box. These two options are free of charge and completely integrated into the subscription process.
The rums we choose for you are quality rums recognised by the community of connoisseurs and which are likely to please.
And above all, offering a monthly subscription is an opportunity to give the person to whom you have given this gift the chance to think of you at least once a month...

This offer is particularly suitable:

For individuals who want to please a rum lover but don't know which rum to give, for example because they don't know the tastes of the person they want to give a gift to and are afraid of making a mistake.
For companies who want to give their best customers a quality gift that will last. For example, you can offer a subscription for a year. Every month your customer will remember you with pleasure by receiving his box and his tasting booklet.

Only payment by Visa, Mastercard or CB is possible for the moment.

To secure your payments for a Box of the Month subscription, we use Checkout, one of the leading payment service providers. In addition, Checkout offers features that are particularly well suited for managing subscriptions.

With this solution, your bank details are perfectly protected and even unknown to us.

With a subscription limited to 3, 6 or 12 boxes, you pay for all your boxes on the day you subscribe.

Within the framework of a "monthly direct debit" subscription:

You pay the first box
Each month thereafter you are automatically debited on the 15th of the month.

You can do this in your account under "Payment methods". If you forget to do so and the attempt to debit your card is unsuccessful, an e-mail will be sent to you with a link allowing you to pay with another card.

When you make a cart with the Cellar products (bottles, samples etc.), you benefit from free shipping for certain countries (including France) from 140 euros.

This does not work with the monthly box because, unlike a traditional order, we cannot group all the boxes together in a single shipment (you will receive as many packages as the number of months you have subscribed) and therefore we do not make any "economy of scale".

When you make a cart with the Cellar products (bottles, samples etc.), you get a free product from the1st euro.

This doesn't work with La Box du mois because our offer gives you advantages, such as reduced shipping costs, that you can't find when buying products on our Cellar, and the price has already been calculated to the minimum.

However, if you want to take advantage of the first box to add products from our Cellar, you will have a free sample in your parcel (to be chosen from the drop-down menu that appears in your cart).

We have put in place the rules that offer the best compromise between flexibility for you and stability for our framework and that of our partners, to serve you best.

However, if you have a particular request concerning your subscription, we invite you to contact us. We will do our best to answer your request.

Samples available on our site

For every basket in our Cellar of at least 1 euro, we offer you a sample, a gift card or another "goodie" (even, from 300 euros, a bottle) to choose from a list of several products.

Go to your shopping cart: you will find a free product that you can modify by choosing from a list using a drop-down menu. We hope that at least one of the proposed gifts will inspire you!

The list of gifts depends on the amount of your basket. It works in increments: 1-40€, 40€-50€, 50€-60€, 60€-80€, 80€-100€, 100€-200€, 200€-300€, 300€-400€, 400€-500€, 500€-750€, 750€-1000€, 1000€-1500€, 1500€-2000€, 2000€-3000€, 3000€-10000€, 10000€ & more

If you modify your cart afterwards and the total amount changes from "slice", a new product is offered. You can then change it again using the drop-down menu.

We regularly change the lists. So, from one order to another, you may have new gifts to select.

Please note: a subscription to the Box du Mois, the purchase of aging barrels, gift cards and tasting evenings do not qualify for this offer. See question "When I put a Box of the Month subscription, an aging barrel, a gift card or a tasting workshop in my basket, I am not offered any samples: why?"

If you have any difficulties or questions, please do not hesitate to contact us.

With a subscription to the Box of the Month, a 5th rum is offered in June and December.

This 5th rum is not described in the tasting booklet because each customer is likely to receive a different rum. However, by flashing the QR Code with your smartphone or by simply going to the product sheet of the store, you can see the characteristics of the rum (manufacture, tasting note etc.)

Please note that subscribing to a monthly box, which allows you to benefit from reduced shipping costs and a bonus rum in June and December, does not allow you to obtain a free sample (see "When I put a Box of the Month subscription, a gift card or a tasting workshop in my basket, no free sample is offered to me: why?").

However, you can take advantage of the sending of your first box to add products from our Cellar to your basket (e.g. tasting glasses if you do not have any, additional bottles or samples of your choice etc.). These give you the right to an additional sample according to the mechanism described in the section "Samples offered as part of a purchase in the Cellar: how does it work?

There are indeed 4 exceptions:

In the calculation of these bands, gift cards are not taken into account when they are purchased, but they are taken into account when they are used, like other means of payment. This means that they are not counted twice.

The tasting workshops are not included in the calculation either. In fact, they do not generate a parcel shipment, so we would have to prepare and send you a separate parcel only for the offered sample.

The aging barrels are shipped directly from the manufacturer, not from our regular warehouse where we store all our samples and bottles. That's why we can't offer the addition of a sample. However, the wooden tap is offered if you wish. See the details of our aging barrels offer.

Finally, a subscription to the Box of the Month, which already benefits from advantageous conditions (in particular a large discount on postage, a 5th bonus rum in June and December), is not taken into account in the calculation of the thresholds of the product offered. On the other hand, if you want to take advantage of the sending of your first box to add products from our Cellar to your cart, they are taken into account.

Tasting workshops in our Brussels store

The objective of a workshop is to spend a convivial moment in our beautiful store and to discover quality spirits (rums or whiskies depending on the theme of the evening).

We strive to introduce you to different styles.

Those who want to get drunk should move on! We serve small quantities, but enough to enjoy.

Click here to see the list of upcoming events and if you wish to buy tickets...

Yes, you have to book in advance on our website by adding theworkshop of your choice to the basket.

Tailor-made tasting workshops

You should contact us, ideally by phone, to explain your wish.

We are based in the Ile de France and Brussels but we can travel for the occasion almost anywhere.

There is no real limit, but for it to be effective and user-friendly, it is better to have ten or so people.

There is no typical profile: for people who have never tasted a rum in their life, or for confirmed amateurs.

It is preferable that there is a homogeneity of level, to avoid that some are bored or on the contrary that others feel "overwhelmed". However, we can come in pairs and make two sub-groups.

In order to anticipate and prepare the workshop in the best possible way (choice of rums, number of participants, etc.), it is necessary to discuss this beforehand.

A tasting workshop lasts the time of a meal if you wish to meet for lunch or dinner, and in any case about 2 1/2 hours to taste in a friendly and playful way about 5-6 rums.

Usually we taste 5-6 different rums. We always have a few extra bottles on hand for those who can handle it (the trick is to consume a little of each rum). The idea is that we talk to you a bit about "theory" but also that we spend some time on the rums, and above all that we make you have a good time!

All this is discussed before the workshop so that we can balance the theory and the practical part according to the knowledge of the participants but also, quite simply, to their desires.

We systematically make an estimate. Indeed, it depends on the place (the cost of transport for us to get there if it is far), the number of guests (the rates will be degressive of course) and the type of rum you wish to taste.

The objective of these evenings for us is above all to have fun sharing our passion and knowledge in a friendly manner (and in moderation of course), and also to make ourselves known. This is why we try to offer reasonable prices.

Payments on our online store

We want to both :

- guarantee you 100% security
- not make you spend more: none of these solutions entail additional costs for you.

2 methods of payment are at your disposal at the bottom of the "Order" page (the page that directly follows the validation of the basket).
You just have to choose the method that suits you best:
- by credit card (preferable if you have a VISA, Master Card, CB, iDEAL or Sofort card) -> enter your bank details in the usual way
- by bank transfer (preferable if you do not have any of the above mentioned bank cards).

Once the mode is selected, click on the button at the bottom "ORDER".

1 EXCEPTION: if you have in your basket a subscription to the Box of the Month, only the payment method by credit card is authorized (so VISA, Master Card, CB, iDEAL or Sofort). This applies to the entire basket, i.e. the subscription + any other items you wish to have delivered with the first box. This method of payment by credit card is indeed adapted to the management of subscriptions. The transfer mode is not possible.

This method of payment is preferable if you have a VISA, Master Card, CB, iDEAL or Sofort card:

- In the "Payment" section of the "Order" page, select the "3DS secure payment by credit card" mode
- You will then be asked to enter your credit card number, which will never be transmitted to us.
- The 3D secure anti-fraud device will then be activated. 3D Secure allows, among other things, to identify stolen cards. The security is managed by your bank, it can be a code received by SMS that you must then enter, an application to launch ...
- Our partner Checkout deducts the amount of the transaction on your account and transfers it to us without us having access to your banking data.
- Once the payment is made, a confirmation e-mail will be sent to you and you will automatically return to our site to the page summarizing your order.

This method of payment is preferable if you do not have a bank card:

- by clicking on "Proceed to secure payment" you will be directed to the summary of your order which will give you the bank details and the order number to be indicated as a reference for the payment
- make a bank transfer as you are used to do (by internet or by contacting your agency)
- your parcel will be shipped as soon as the funds are received (delivery times will be shifted by as much)
- if 2 weeks after the date of the order our account has still not been credited, we will cancel the order in order to release the stock we have reserved for you until then.

Until the end of 2019 we were offering payment via Paypal. We have reluctantly decided to deactivate the option. Here are the explanations.

The Paypal payment option allows to reassure the customer thanks to its "dispute management" option. For this reason, we chose to offer it, although the commission taken by Paypal is significantly higher than the simple CB solution.

It should be noted that this option, in almost 5 years of use on our site, has NEVER been activated by any customer. In fact, we are reactive and in 100% of the cases we find a solution to the problems encountered by our customers, whatever their chosen payment method. Here is the link to our Trustpilot customer reviews to convince you.

In early 2020, Paypal doubled its commission! We have tried to negotiate, in vain. Maintaining this solution would force us to increase our rates or to revise certain elements of our offer downwards, which is not an option.

We hope that all our customers will switch to other solutions that offer equally secure financial transactions.

We remain at your disposal in this regard.

Thank you for your understanding.

Logistics, stock, shipping and delivery

For our logistics we have chosen an experienced partner. Tremblaye, a family business with over 50 years of experience, is located in Le Mans.

Our partner receives the products shipped by our suppliers in its warehouse in Le Mans, stores them, prepares them individually to send them to you: addition of the tasting booklet that accompanies each box of our offer La Box du Mois, gift wrapping and printing of a personalized note if you have requested these options, then secure and solid packaging to protect your box, your bottles and / or your samples during transport.

Everything you can order and pay for is necessarily in stock: no "just-in-time" sales (selling products we don't have and have to source from our own suppliers), unless otherwise stated for extremely expensive bottles (extremely rare, and in this case mentioned on the product sheet).

The collection of the parcels by the various carriers is carried out in the early afternoon:

- if you ordered on a weekday (Monday-Friday) before 1pm, the order is prepared and shipped the same day
- if you ordered after 1pm on a Monday, Tuesday, Wednesday or Thursday, the order is prepared and shipped the next day
- if you ordered on a Friday after 1pm, on a Saturday or on a Sunday, the order is prepared and shipped the following Monday.

We deliver almost everywhere in the European Union and overseas, as well as in some countries outside the European Union.

See our Shipping Conditions page for a list of all the countries we ship to and the associated conditions.

We invite you to consult the page specially dedicated to this subject: delivery conditions Rhum Attitude

When you place your order (whether for a Box of the Month subscription or for other La Cave items), we indicate the estimated delivery time for each carrier in the format "D+x". D is today's date, x is the number of working days. So, for example, D+2 means that your order will be delivered in 2 working days. If, for example, you place your order on a Friday before 1:00 p.m., this means that you will probably be delivered on Tuesday, i.e. 2 days later, not counting weekends or public holidays. Whatever the offer, we'll send you an e-mail on the day of actual shipment to : - inform you that your parcel has left for your delivery address - give you the references of your parcel so that you can track its progress, if you wish.

If the estimated delivery time we sent you has passed and you still have not received anything, then you can contact us. We will check the status of your package, reship if necessary, and keep you informed.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from your order in writing, by any means and in particular by simple email sent to We will then tell you how to proceed.

In spite of all the care taken in the preparation of the parcels, it happens, rarely, that there is breakage, or missing references (error of preparation, theft, product withdrawn because broken during transport...).

In this case have the right reflexes: if you are asked to sign a delivery note (whether in a relay point or at home), open the package and check the condition of the goods. If you notice an anomaly:
1) indicate any reservations next to your signature. Note for example if there is a broken bottle (specify which one if there are several), if a reference is missing (specify which one), etc.
2) take a picture of the damaged package, of the broken bottle(s), and ideally, to speed up the procedure, of the document (or screen) with your signature and the reserve
3) keep the packing box and the protections
4) if the totality (or the major part) of the content of the package is damaged, simply refuse the package
5) contact us then quickly (within 24 hours): we will tell you how to reimburse you or send you a new package with the damaged or missing part.

Customer account and personal data

The personal information you send us is used for the following purposes: - to ensure the proper processing of your order, and in particular to deliver the products, to carry out payment transactions and to communicate with you about your orders. For example, by providing us with your e-mail address, you can receive confirmation of your order. - to carry out anonymous statistical studies.

Under no circumstances do we pass on your data to other third parties, in particular to commercial companies in return for payment, for example.

On the other hand, the information collected may be transmitted to third parties linked to our company by contract for the execution of subcontracted tasks necessary to manage your account, your orders and payments.

You can access and modify your contact information at any time, either in your customer area or by writing to us (see "How can I contact you?").

In order to ensure the continuity of our service, we particularly invite you to do so in the following cases: - temporary or permanent change of delivery address - change of bank details

You can do so at any time by contacting us. We will process your request in compliance with the law "informatique et libertés".

What should I do if I haven't found an answer to my question?

You can simply contact us (see "How can I contact you"). We will answer you as soon as possible.